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Your guide to safer air travel in South Africa
Oct 26, 2020

Your guide to safer air travel in South Africa

Airports, enclosed aircraft, hundreds of people – the idea of taking a flight now may be a big deterrent to booking your next holiday.  But, over the past few months, everyone involved in the aviation industry – from arriving at check-in to collecting your luggage in your destination, has been hard at work to make it as safe as possible for you, and your family to fly.


Here is our practical guide to help you have a safer trip to South Africa

What must I do before I fly?

  1. Make sure you have all your necessary travel documents (e.g. passport, visas etc.)
  2. Make sure you have your PCR Negative Test Result.  To find out more about this, click here.
  3. Download, print out and take with your Traveller Health Questionnaire – Entry Screening form.  Click here to download the form.  Each person travelling will need to fill one out.
  4. Arrive a minimum of two hours before your departure time.


Watch this video from Airports Company South Africa (ACSA) to learn about how you can travel safer in South Africa.


Check-in, in person or online?

Where possible, it is advised to rather check-in online.  Visit your airline’s website to see if you can check-in online.  Most airports in South Africa have check-in kiosks, which allow you to self-check-in if you are unable to do it at home.


What happens when I arrive at the airport before departure?

Upon entering the airport, maintain the advised social distance with other passengers. In South Africa, it is 1.5m, and the wearing of face masks in South African airports is mandatory.    Follow all instructions from airport staff.  They will advise you on matters such as where to sit after check-in, how to queue for boarding and try and find a quieter space to sit and wait.


I forgot my mask, can I buy one at the airport?

You won’t be able to enter the airport terminal without a mask.  If you forgot your mask, please find a vending machine outside the terminals and purchase a mask.


What happens if I need to check-in at the check-in desk?

Once again, follow the instructions of the airport staff.  Where possible, avoid touching surfaces in the airport.  If you need to wash your hands, hand sanitizer have been made available throughout the airport.  There is also soap in the bathroom facilities.  All staff members will be wearing the appropriate personal protection equipment.


I will need to use the airport’s wheelchair, is it sanitised?

Airports Company South Africa (ACSA) that manage all airports in South Africa provide wheelchairs to passengers while in their terminal.  Each wheelchair is sanitised after every use.


Will the Passenger Aid Unit in the airports be wearing Personal Protective Equipment (PPE) when assisting me?

Yes, all staff members at the airport will be wearing PPEs.


Will the baggage handlers be wearing Personal Protective Equipment (PPE) when handling the luggage?

Yes, all baggage handlers will wear full PPE when assisting passengers and handling luggage.


What screening equipment will be used at airports in South Africa? 

Upon arrival at any open airport in South Africa, everyone will be temperature and visually screened.  Read more here about entry requirements into South Africa.


Will there be exit screening on international flights leaving South Africa?

Yes, there will be exit screening that takes place. To save you time, download and print the document. Click here to download the document.


What are the health and safety requirements while onboard a plane?

Each airline has its own very strict health and safety requirements.  It is advisable to visit your airline’s website to find out, in detail, their requirements.



Traveller FAQs

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